FAQ

 

+Can I book event pros for non-wedding related events?

Not yet! But don’t worry, it’s in the works. In the future we will offer services catering to all types of events.

+Do I have to inquire availability to the pros I am interested in?

No way! Our pros have their real-time availability integrated into our platform. Who you see is who’s available.

+Can I book pros outside of the Event Hollow network?

Yes, we want you to choose the event pros who work best for you!

+Do all event pros offer the same packages?

We offer standardized packages and pricing across all vendor categories. Simply choose a vendor based on style and compatibility.

+Can I edit my event details? ( I have changed my date…)

You can edit your event details anytime before you make your first booking transaction, by simply clicking “Change Event Details” button in The Hollow and Review pages.  After you have made your first booking, and have changed your date or something else has happened that has caused changes to your event, please email us about your circumstances at booking@eventhollow.com and we will do our best to accommodate your changes.

+An event pro referred me to Event Hollow but I don’t know the code, what do I do?

No problem! Just send a quick email at booking@eventhollow.com to let us know who referred you. We’ll take care of the rest.

+My venue location is not offered on Event Hollow. When will it be and what can I do?


We are currently serving the Bay Area exclusively. After inputting your venue location on our event details page, you’ll have access to event pros within that region. We are working hard to expand across geographies so we can better serve our clients in other areas, stay tuned!

+I took the style quiz, but I don’t feel like my results match what I want. Can I pick a different style?

Absolutely! Feel free to select the style you feel best suits you as a couple.

+Why is selecting a style important and necessary to move on in the booking process?

We believe choosing the right style is key to a cohesive event. By selecting a style that is best for you, we can match you with pros who share a similar aesthetic and will better understand your vision.  

+Do I have to abide by the ‘book by’ dates in The Hollow or can I book event pros when it’s most convenient for me?

We want you and your finance to have the most seamless planning process as possible, that’s why we offer our booking recommendation. Ultimately, the choice is up to you.

+Do you have to book everything in one transaction or can I come back?

You can log back in and complete as many transactions as you like! All your information and booking details from every transaction are securely save in your account.

+I took the style quiz, but I don’t feel like my results match what I want. Can I pick a different style?

Absolutely! Feel free to select the style you feel best suits you as a couple.

+Why is selecting a style important and necessary to move on in the booking process?

We believe choosing the right style is key to a cohesive event. By selecting a style that is best for you, we can match you with pros who share a similar aesthetic and will better understand your vision.   

+Can I contact the pros I am interested in?

Absolutely! We provide contact links on all our pros’ profiles - feel free to reach out and make a new connection.

+Can I schedule consultations with the Planners I am interested in before I decide to book?

Yes!  Just select 1st Planning Consultation from the list of services in The Hollow, select the package available, and select the planner you want to book it with. You can book up to two consultations on our platform.

+Can I schedule tastings with the Caterers and Cake Makers I am interested in before I decide to book?

Yes!  Just select 1st Cake or Catering Tasting from the list of services in The Hollow, select the package available, and select the pro you want to book it with. You can book up to two cake tastings and two catering tastings on our platform

+How do I get my discount?

The discount you see in the banner in The Hollow is automatically applied for you at checkout. These discounts come and go daily, so act fast while it lasts!

+Can I book pros outside of the Event Hollow network?

Yes, we want you to choose the pros who work best for you!

+I have already booked event pros outside of the Event Hollow network. How can I track that?

No problem, simply click the ‘x’ next to the service you have booked outside our network.

+Do all event pros offer the same packages?

We offer standardized packages and pricing across all vendor categories. Simply choose a vendor based on style and compatibility.

+How do the add-ons work?

The add-ons are a great way to customize your packages. After you select a package in any category, you then have the opportunity

+Do I have to pay tax and service fees?

We account for taxes and service fees in the package prices already. You will not see any surprise charges, ever.

+What’s up the the colorful style badges?

When you take the style quiz, your results assign you a style badge reflecting your personal style. All the pros who share and specialize in your same style rep the same badge and are ordered according to best fit for you.  Keep an eye out for that badge when hunting for your pro so your wedding is cohesive in style.

+What if I want super extravagant floral design that might not be covered in the packages?

Great question! We are working on ways to automate even more extravagant selections. Until then, select the biggest package and do what you can with your add-ons to get as close as you can to your needs. Then open a dialogue with your selected florist and they may invoice you separately later.

+Can I select favorites and not book yet? I want to think about this for a while.

Of course! Just ‘heart’ your favorite pros. At any time you can click on the hearts in The Hollow and you can see who you have favorited and if they are still available for your date!